| I have forgotten my login and password information, what should I do? | My Account |  |
| My membership fees have been paid, how do I complete the registration process? | My Account | |
| I’m looking at my account information and my NCCP # is wrong, or I don’t have my coaching certification correctly listed. How can I fix this? | My Account | |
| I have received a confirmation email with my membership card attached and it is incorrect. It states that I do not have any NCCP levels completed. How can I have this updated? | My Account | |
| My account says I am only Fundamental Coach certified but I have Age Group Coach trained. Can this be updated? | My Account | |
| I haven’t received my coaching card from CSCTA, but have checked my account and answered all the screening questions. How can I get my coaching card? | My Account | |
| I tried to log into my account but unfortunately with no luck. After I entered my username and password, the page showed that my account is inactive. What can I do? | My Account | |
| I coach for an age group club and a masters club. Both are registered separately with Swimming Canada. How do I add a secondary club to my profile? | My Account | |
| How do I become a member of The Canadian Swimming Coaches and Teachers Association? | Coach Registration | |
| What are the membership costs to register with the CSCTA? | Coach Registration | |
| I would like to register as a coach with the CSCTA, and am part of a Canadian club, how do I go about doing this? | Coach Registration | |
| Is there an age limit on coaches registering with the CSCTA? | Coach Registration | |
| Our club has submitted payment for our coaches, but they aren’t listed to submit entries for a swim meet. How come? | Coach Registration | |
| We registered a coach who is already registered with another club, what can we do? | Coach Registration | |
| We have 5 coaches on one invoice and we are waiting for one to submit a VSC, but we need to upload entries for a swim meet, how can we make this happen faster? | Coach Registration | |
| I would like to maintain my membership with CSCTA as
an associate member. I will not be coaching but I want to stay in touch. How do I do this? | Coach Registration | |
| How can I upgrade my CSCTA coaching level to an “A1” or “B” level? | Coach Registration | |
| What if I’m not upgraded and I coach on deck at a Swimming Canada National meet? | Coach Registration | |
| I am taking swimmers to a different country and the NSO is requesting a
letter from our coaching association. | Coach Registration | |
| Our municipality/city requires a letter from the CSCTA to prove our club
coaches are certified, registered and considered “In good standing” by the
CSCTA. Can you provide this? | Coach Registration | |
| I see there is an expiration date on my PD points and I have many to collect. How can I find more PD points in time? | Professional Development (PD) Points | |
| I have attended a conference or have been a coach for a Regional/Provincial/National camp or competition and don’t see any PD points for that. Who can I contact? | Professional Development (PD) Points | |
| I attended the ASCA Conference and want to make sure my PD points are added to my profile. How do I go about doing this? | Professional Development (PD) Points | |
| Where can I find the Making Ethical Decisions on-line (MED) Evaluation Module? | NCCP | |
| Where can I find a copy of the NCCP Policy and Procedure Manual for swimming? | NCCP | |
| How do I register for an NCCP Course - How do I find a course in my area? | NCCP | |
| I have questions about the NCCP program, where can I go for help? | NCCP | |
| How do I sign up for a NCCP coaching course? | NCCP | |
| I have misplaced my NCCP #. How
do I find out what it is? | NCCP | |
| I would like to move to Canada to find a job in coaching. What do I need to know? | International Coaches | |
| How does a coach from another country gain access to the deck at Swimming Canada Designated Meets? (Swimming Championships, Trials, Junior Nationals, etc) | International Coaches | |